Employer sick-note rules

Does PetSmart accept an online doctor’s note?

PetSmart's US benefits site sets no doctor's-note rule for using sick time, but warns that patterns of misuse can lead to corrective action. If you call out for more than three shifts in a row, or bring a doctor's note supporting extended time off, your leader brings in the Leave of Absence team.

What PetSmart workers are told

Note needed?

Not required by the US benefits page for ordinary sick time.

A call-out of more than three consecutive shifts, or a doctor's note supporting extended time off, goes to the Leave of Absence and Accommodations team. PetSmart's Puerto Rico page adds that it may request a medical note when sick time is medically in doubt.

How absences count

Not published.

PetSmart's benefits site says unacceptable patterns of sick time use, misuse or a continuing high level of usage may lead to corrective action up to termination.

Where to send it

Time off requests go through UKG Pro or your leader.

Who handles leave

In-house PetSmart Leave of Absence team

Sick pay

Regular US full-time associates accrue 1 hour of sick time per 30 hours worked.

Part-time associates are not eligible unless state or local law requires it.

Verified against the company’s own published policy · 2026-10-12

Get a doctor’s note · $29.99A licensed physician reviews your case online, same day. Your HR can verify it at sickslip.co/verify.

Sources

Time Away from PetSmart (US) · company document
What it says
“Full-time associates will accrue one hour of sick time for each 30 hours worked”
“may result in corrective action up to and including termination”
Leave of Absence and Accommodations (US) · company document
What it says
“If an associate calls out for more than three consecutive shifts”
Time Away from PetSmart (Puerto Rico) · company document
What it says
“PetSmart retains the right to request a medical note from an attending physician”

The rules that sit above PetSmart’s policy

Federal leave law lets an employer ask for medical certification and gives you at least 15 days to return it; disability law limits medical inquiries to what the job requires; twenty states and D.C. limit when any employer, PetSmart included, may demand a note; and federal guidance treats a licensed physician’s online evaluation as telehealth. The statutes and sources are on the state-by-state doctor’s note law index and in are online doctor’s notes legal?

Other retail employers

Walmart · Target · Lowe's · Costco · Kroger · Best Buy · H-E-B · Whole Foods Market · AutoZone · Sam's Club · TJX

Every employer’s sick-note rule, in one list

SickSlip is not affiliated with PetSmart. Employer names are used to describe their published policies. Reviewed by Adam Z. Kawalek, MD (NPI 1326223306). Facts checked 2026-10-12.

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